Key Assets values your feedback
We welcome and value your feedback and appreciate you taking the time to inform us on ways that we can continue to grow and improve our services. All feedback or complaints are received seriously and will be handled in a confidential manner.
How do I leave feedback or make a complaint?
- Email: feedback@keyassets.org.au
- Phone 1800 932 273
- Write a letter: Building 10, Freeway Office Park, 2728 Logan Road, Eight Mile Plains QLD 4113
You can provide your feedback or complaint by completing the below online form, phoning us directly on 1800 932 273 or email us directly at feedback@keyassets.org.au
What happens next
All our staff can receive and respond to your feedback or issues. If they can’t deal with it themselves, or you're not satisfied with how it’s handled, they'll record it and make sure the right person responds to you.
Whistleblowers
Key Assets Australia is commited to ensuring individuals who disclose wrongdoing can do so safely, securely and with confidence that they will be protected and supported.
If you would like to learn more about our policy and/or procedures, please download them below:
Can I get help to give feedback or make a complaint?
Yes. People who support you can help you to complain. This means your family, friends or other people can complain for you
Can my feedback or complaint be anonymous?
Yes. But this may be difficult to investigate if we need to gather further information.